QUESTIONS ON INSTALLATION


What are the system requirements?
eSignInSheet runs on Windows computers, Tablet PCs, Mobile C5s on local area networks. A Pentium III or higher CPU, Windows XPsp3 or higher. A minimum of  4mb of HD space for the program and 1mb for every one thousand signin events captured. Two USB 2.0 ports or one RS235 serial port and one USB 2.0 port.

How far away can the Signature Pad be from the host computer?
If you purchased a USB connect Signature Pad, than the maximum distance from pad to computer is 16 feet.  If you purchased a serial connect Signature Pad than the maximum distance is 50  feet. Distances greater than 50 feet require a re-configured Cat5e cable.

How many Signature Pads can I have connected to my computer at the same time? 
You are limited by the number of ports on the host computer or workstation.  You can run one USB pad per computer, multiple pads on the same computer must be serial port pads. You can use add-on internal or external serial port cards or use addressable converters that change a USB port to a serial port.

I just completed the install and tried to open the help files, but nothing happens when I click on HELP. What should I do?
You have a Vista / Win7 configuration running on a previous version of Windows. You need to change the location of the HELP folder. Find your HELP folder at  C:\Program Files\Common Files\Sigmark\Help. Now copy the HELP folder to C:\Program Files\Sigmark\ . Do not “move” the HELP folder, make sure you “copy” it from one location to the other.

I followed the installation instructions but I can’t change any of the sign in questions. What do I do?
Close the Signature Pad Program and close the Main Viewer. Now open the Editor  Program and follow the HELP instructions  for configuring the question tabs. When you are finished click on "save current script" as default. Restart the Pad Program and Main Viewer.

I completed installing esigninsheet software but when I click on the signature pad's start icon nothing happens. What do I do?
You must install the Topaz Systems CD first. Place the Topaz CD in the disk drive and it will open to the install wizard. Click on "Install SigPlus Files First" and follow the instructions. Now when you open esigninsheet the signature pad will start.
 
Can I send my database information to eSignInSheet?
Yes, If you can export your data to an Excel CSV file, then import it to eSignInSheet. You can purchase our data transfer service, send us your CSV file and we will import it prior to shipping. Your data will be loaded when our software is first installed.  Also, you can have your IT specialist write a “transfer to populate” program, eSignInSheet is HL7 compatible. This will transfer new data from your database into eSignInSheet when it is added to your database. In addition, We offer a read to populate program that will transfer information from your database to the eSignInSheet Program. Contact Sigmark Sales for more information.


How do I register my software?
Your system is registered before shipping. You will find a flash drive dongle in your package that contains your license registration number. This flash drive must be connected to the host computer where the Sign In Software is installed.

QUESTIONS ON SOFTWARE FEATURES

All I see on the main viewer is the sign in name and sign in time, where is the other sign in info?

Click on GRID or SHOW DETAILS and a blue screen pops up. Check the box next to the info and it will appear on the Main Viewer.  
 

Does every visitor have to be registered to sign in? Can someone, who is at my company only once,  just sign in w/o the registration process?

Yes! Everyone who signs in is entered into the database for that date/time and can be retrieved at a later date.  So, registration is just for the repeat visitor who can sign in faster when registered.

I had a new visitor come to my desk when I was on break and they signed in w/o registering, what do I do with their information?

Their sign in line appears in RED on the main viewer to warn you that someone new has signed in w/o registering. You double click on their name and a blue screen pops up and then you double click on the blue screen and the registration screen pops up. Click on “Reference Options” button and select option one to fill in the visitor’s information and then click on the yellow signature box. The visitor’s sign in line will change from RED to BLACK to show that they are now registered. NOTE - If you miss registering someone, their sign in is still saved to the database. You can register them later if you wish.

Can eSignInSheet just collect signatures?

Yes, you can turn off the registration and questions feature. The software will run as a “sign in” only program. The person approaches the Topaz Signature Pad and the pad screen reads “Please Sign In”. They sign their name - the signature with it’s Date/Time stamp is automatically saved. The Signature Pad then resets itself, ready for the next person.

Can eSignInSheet “sign-out” a person as well as “sign-in"? 
Yes, there are two options.
First choice - right click on a "sign in" line on the Main viewer, a "sign out" pop-up window appears, click "Sign Out Now".
Second Choice - Turn on the sign out feature in the SETUP EDITOR and our software will capture sign out events as they are leaving.
Both options keep a record of their time-in and their time-out with total time reported on the sign in sheet

How does eSignInSheet recognize who is signing in?

A person does not need to be registered in the software to sign in. But a registered person is recognized and signs in faster.
A person must be registered to be recognized. There are two recognition options with our software.

1)       The most common option is the PIN number. When a person first signs in,  they are registered with a PIN number to use with each returning visit. The PIN number can be any number containing 1 to 10 digits. In addition, this PIN number can be combined with letters from their name to create a unique Login ID or Username.

2)       An ID card with a magnetic stripe can be used with our system. This can be a driver’s license, employee ID or a special card issued just to sign in. A magnetic stripe reader is required.

Email Your Question To Us 
info@esigninsheet.com

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